Stores as knowledge locations
As a tellurian business, Lululemon has to safeguard a systems can scale, so it changed towards flexible growth to boost a speed of a roll-outs.
Previously, Lululemon’s website was some-more transactional and was not device-responsive, creation it harder to navigate by mobile devices.
Now business can use a mobile-friendly website to pointer adult for events and rivet with a brand.
It has also launched a series of amicable selling campaigns around amicable media to expostulate a village aspect of a business to some-more people.
Almeida pronounced this was a “connecting a dots” practice to use a comprehension gleaned to rivet with a right assembly opposite all channels and emanate a some-more seamless patron experience.
“It authorised us, some-more than ever, to uncover a right calm to a right assembly in a right channel,” he said.
After regulating amicable media engines, visits to a brand’s website increasing by 50%.
Almeida pronounced leveraging amicable channels puts an importance on a “human connection” side of a business, feeling some-more like a association is run by people than software.
In a future, a code will use a mobile app for business to pointer adult for events and correlate with any other and a retailer. This will assistance Lululemon to utilise other technologies such as beacons, enlivening business to use their phones in-store.
Ultimately, Lululemon wants a digital mutation to emanate some-more “trust” in a brand, and assistance a several channels to turn some-more applicable to customers, pronounced Almeida.
Article source: http://www.computerweekly.com/news/450411353/Lululemon-turns-to-digital-transformation-to-support-consumer-community
