{"id":9293,"date":"2017-09-19T19:18:08","date_gmt":"2017-09-19T19:18:08","guid":{"rendered":"https:\/\/rsoftsolution.com\/blog\/agent-ai-aims-to-turbocharge-its-ai-tools-by-offering-free-crm.html"},"modified":"2017-09-19T19:18:08","modified_gmt":"2017-09-19T19:18:08","slug":"agent-ai-aims-to-turbocharge-its-ai-tools-by-offering-free-crm","status":"publish","type":"post","link":"https:\/\/www.rbsitsoftwaresolution.in\/blog\/agent-ai-aims-to-turbocharge-its-ai-tools-by-offering-free-crm.html","title":{"rendered":"Agent AI aims to turbocharge its AI tools by offering free CRM"},"content":{"rendered":"


\n<\/p>\n

Agent AI<\/a> is looking to automate more of the customer service process. To do that, it\u2019s built its own customer relationship management product, as well as AI tools that sit on top \u2014 and now it\u2019s making the CRM part available for free.<\/p>\n

While giant software businesses have been built around CRM, CEO Fred Hsu said the market has changed, with the software becoming less differentiated and more commoditized.<\/p>\n

He\u2019s not saying that Agent AI\u2019s CRM software \u2014 which allows businesses to save customer data, manage different communication channels and visualize customer interactions \u2014 isn\u2019t good. But in his view, his company\u2019s advantage will be on the AI side (it\u2019s in the name, after all). And those AI products work best when they have lots of data to work with.<\/p>\n

\u201cBy making our commodity software available for free, it\u2019s a no cost, no risk way to make it really easy to onboard that customer data,\u201d Hsu said.<\/p>\n

Specifically, Agent AI\u2019s Co-Pilot and Auto-Pilot services both draw on data about past interactions, a company knowledge base and more.<\/p>\n

\"Agent<\/a><\/p>\n

Co-Pilot suggests responses to customer questions and allows team members to accept those responses with just one click, while Auto-Pilot moves closer to full automation, sending responses to routine questions without any human intervention. Agent AI says Auto-Pilot can answer 50 to 80 percent of routine customer service inquiries.<\/p>\n

Hsu also noted that Agent AI isn\u2019t charging a standard software-as-a-service subscription fee. Instead, customers pay $1 per automated conversation, which he argued makes AI accessible to a wider range of businesses.<\/p>\n

\u201cPart of the problem and maybe some of the opportunity is that it\u2019s been very binary \u2014 you have AI or you don\u2019t,\u201d he said. \u201cIt\u2019s cost and timing prohibitive. \u2026 I haven\u2019t seen realistic, usable models for these [businesses] who just want rapid fire, accurate, high quality converstaions.\u201d<\/p>\n

Also worth noting: While Agent AI is using free CRM as a way to bring businesses and their data on-board, Hsu said its AI technology also integrates with other CRM services through APIs.<\/p>\n

<\/p>\n

Featured Image: Aniwhite<\/a>\/Shutterstock<\/a><\/small><\/p>\n

Article source: http:\/\/feedproxy.google.com\/~r\/techcrunchIt\/~3\/YomciHo0dts\/<\/p>","protected":false},"excerpt":{"rendered":"

Agent AI is looking to automate more of the customer service process. To do that, it\u2019s built its own customer relationship management product, as well as AI tools that sit <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[19],"tags":[25],"class_list":["post-9293","post","type-post","status-publish","format-standard","hentry","category-enterprise-software","tag-enterprise"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t