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Tact<\/a>, the AI-driven sales tool that uses software smarts to simplify sales tasks, today announced integration with the newly announced Slack enterprise product, Slack Enterprise Grid<\/a>.<\/p>\n Tact, which currently has a mobile app and Amazon Echo integration (along with in-car integration in private Beta), sees messaging tools like Slack as a\u00a0logical extension of the\u00a0platform. It can help automate many of the typical sales activities, acting as a helper agent inside of Slack.<\/p>\n \u201cFor us, what that means is that a sales team, whether they are working on a deal or with a customer, they can now bring Tact into a Slack conversation,\u201d Tact CEO Chuck Ganapathi told TechCrunch.<\/p>\n Companies using Tact inside Slack can take advantage of the governance and security built into Slack\u2019s enterprise edition to control access to programs, files and data. \u201cAs Slack expands and becomes the dominant messaging platform, we will be available with all of those\u00a0controls in the same channels,\u201d Ganapathi explained.<\/p>\n That\u2019s important because using Tact (or any program) inside of Slack gives users the ability to access\u00a0enterprise programs and data repositories without leaving the messaging platform. When customers set up Tact in Slack Enterprise Grid, they can decide which programs to connect to such as Salesforce, Zendesk or Sharepoint, and Tact picks up all of the underlying rules in Slack to ensure only authorized users can access a particular program or repository.<\/p>\n In practical terms, that means as the team works on a deal, they can call on Tact to help out. For example, suppose a salesperson wants to find out the newest information on a target company. Instead of leaving Slack and opening Salesforce to see the current\u00a0status of the customer, then opening Zendesk to see if there are any open customer services issues, he or she can simply ask the Tact agent and, depending on the integrations set up by the customer and the individual\u2019s clearance, get all of that data instantly.<\/p>\n Photo: Tact<\/p>\n Team members can use the Tact agent in Slack in an active way by asking it to perform specific tasks such as finding a potential customer on LinkedIn, creating a customer record in Salesforce or setting up a task in Outlook. The Tact agent also listens for keywords, so it can also actively engage with team members if it is configured to do so. When it sees keywords such as \u201cfollow up,\u201d it might ask you without prompting if you want to it to create a task in Outlook to follow up with the client on the date specified in the conversation.<\/p>\n Tact is part of a larger industry push to infuse the sales process with artificial intelligence<\/a>\u00a0to help salespeople\u00a0be more efficient with\u00a0their time. While today\u2019s announcement specifically involved Slack Enterprise Grid, Tact\u00a0has plans to expand to other enterprise message platforms over time.<\/p>\n![\"tactforslack3\"](\"https:\/\/i0.wp.com\/www.rsoftsolution.com\/blog\/wp-content\/plugins\/RSSPoster_PRO\/cache\/f1cb3_tactforslack3.png?resize=580%2C464&ssl=1\")
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