{"id":25711,"date":"2021-08-12T11:42:07","date_gmt":"2021-08-12T11:42:07","guid":{"rendered":"https:\/\/rbsitsoftwaresolution.com\/blog\/talkdesks-valuation-jumps-to-10b-with-series-d-for-smart-contact-centers.html"},"modified":"2021-08-12T11:42:07","modified_gmt":"2021-08-12T11:42:07","slug":"talkdesks-valuation-jumps-to-10b-with-series-d-for-smart-contact-centers","status":"publish","type":"post","link":"https:\/\/www.rbsitsoftwaresolution.in\/blog\/talkdesks-valuation-jumps-to-10b-with-series-d-for-smart-contact-centers.html","title":{"rendered":"Talkdesk\u2019s valuation jumps to $10B with Series D for smart contact centers"},"content":{"rendered":"

Talkdesk<\/a>, a provider of cloud-based contact center software, announced $230 million in new Series D funding that more than triples the company\u2019s valuation to $10 billion, Talkdesk founder CEO Tiago Paiva confirmed to TechCrunch.<\/p>\n

New investors Whale Rock Capital Management, TI Platform Management and Alpha Square Group came on board for this round and were joined by existing investors Amity Ventures, Franklin Templeton, Top Tier Capital Partners, Viking Global Investors and Willoughby Capital.<\/p>\n

Talkdesk uses artificial intelligence and machine learning to improve customer service for midmarket and enterprise businesses. It counts over 1,800 companies as customers, including IBM, Acxiom, Trivago and Fujitsu.<\/p>\n

\u201cThe global pandemic was a big part of how customers interact and how we interacted with our customers, all working from home,\u201d Paiva said. \u201cWhen you think about ordering things online, call, chat and email interactions became more important, and contact centers became core in every company.\u201d<\/p>\n

San Francisco-based Talkdesk now has $498 million in total funding since its inception in 2011. It was a Startup Battlefield contestant<\/a> at TechCrunch Disrupt NY in 2012. The new funding follows a $143 million Series C<\/a> raised last July that gave it a $3 billion valuation. Prior to that, Talkdesk brought in $100 million<\/a> in 2018.<\/p>\n

The 2020 round was planned to buoy the company\u2019s growth and expansion to nearly 2,000 employees, Paiva said. For the Series D, there was much interest from investors, including a lot of inbound interest, he said.<\/p>\n

\u201cWe were not looking for new money, and finished last year with more money in the bank that we raised in the last round, but the investors were great and wanted to make it work,\u201d Paiva said.<\/p>\n

Half of Talkdesk\u2019s staff is in product and engineering, an area he intends to double down in with the new funding as well as adding to the headcount to support customers. The company also has plans to expand in areas where it is already operating \u2014 Latin America, Europe, Asia and Australia.<\/p>\n

This year, the company unveiled new features, including Talkdesk Workspace, a customizable interface for contact center teams, and Talkdesk Builder, a set of tools for customization across workspaces, routing, reporting and integrations. It also launched contact center tools designed specifically for financial services and healthcare organizations and what it is touting as the \u201cindustry\u2019s first human-in-the-loop tool for contact centers and continues to lower the barrier to adopting artificial intelligence solutions.\u201d<\/p>\n

In addition to the funding, Talkdesk appointed its first chief financial officer, Sydney Carey, giving the company an executive team of 50% women, Paiva said. Carey has a SaaS background and joins the company from Sumo Logic, where she led the organization through an initial public offering in 2020.<\/p>\n

\u201cWe were hiring our executive team over the past couple of years, and were looking for a CFO, but with no specific timeline, just looking for the right person,\u201d Paiva added. \u201cSydney was the person we wanted to hire.\u201d<\/p>\n

Though Paiva didn\u2019t hint at any upcoming IPO plans, TI Platform Management co-founders Trang Nguyen and Alex Bangash have followed Paiva since he started the company and said they anticipate the company heading in that direction in the future.<\/p>\n

\u201cTalkdesk is an example of what can happen when a strong team is assembled behind a winning idea,\u201d they said in a written statement. \u201cToday, Talkdesk has become near ubiquitous as a SaaS product with adoption across a broad array of industries and integrations with the most popular enterprise cloud platforms, including Salesforce, Zendesk and Slack.\u201d<\/p>\n

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Leverage AI to optimize customer service outcomes<\/a><\/p>\n<\/blockquote>\n

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\u00a0<\/p>\n

Article source: http:\/\/feedproxy.google.com\/~r\/techcrunchIt\/~3\/gTANJ56-_i0\/<\/p>","protected":false},"excerpt":{"rendered":"

Talkdesk, a provider of cloud-based contact center software, announced $230 million in new Series D funding that more than triples the company\u2019s valuation to $10 billion, Talkdesk founder CEO Tiago <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[19],"tags":[25],"class_list":["post-25711","post","type-post","status-publish","format-standard","hentry","category-enterprise-software","tag-enterprise"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t