Twitter this morning will launch a pilot in the U.S. aimed at testing the potential for e-commerce on its platform. The company is introducing a new \u201cShop Module\u201d that offers brands, businesses and other retailers the ability to showcase their products to Twitter users directly on the business\u2019 profile. Users will then be able to scroll through a carousel of product images in the module and tap through on a product they\u2019re interested in purchasing. This opens up the business\u2019s website inside the Twitter app itself, where the customer can learn more about the product in question and opt to make a purchase.<\/p>\n
The Shop Module will appear in a new, dedicated space at the top of a supported Twitter profile, which can be seen by U.S. users in English on iOS devices.<\/p>\n
The company told TechCrunch that only businesses with a Professional Profile will be able to use the feature at this time.<\/p>\n
Professional Profiles, which began testing in April<\/a>, give businesses, nonprofits, publishers and creators the ability to display specific information about their business directly on their profile, including things like their address, phone number, operating hours and more. Essentially, it\u2019s the Twitter equivalent to something like a Facebook Page<\/a> for a business.<\/p>\n At launch, the new Shop Module will be made available to only a small group of pilot testers. In addition to gaming retailer @GameStop<\/a> and travel brand @ArdenCove<\/a>, Twitter says there will only be approximately 10 other brands across the lifestyle, traditional retail, gaming, media and entertainment, tech and telco industries who will gain access to the new feature.<\/p>\n At present, Twitter isn\u2019t offering a way for interested businesses to sign up for the pilot because the company is only in the initial phases of testing this feature, it said.<\/p>\n Image Credits:<\/strong> Twitter<\/p>\n While Twitter users often discuss products on the app and even reach out to companies directly for help with purchases, it\u2019s unclear whether users will come to view Twitter as a shopping platform.<\/p>\n With the pilot, Twitter aims to better understand what could help it make that shift by tracking which types of products drive traffic to online retailers. For example, it wants to determine whether people are inspired by online conversations in the heat of the moment \u2014 like sports fans buying team apparel \u2014 or whether Twitter users could be encouraged to make purchases of a more lasting impact, like products for a new skincare routine. Having a diverse lineup of early pilot testers will help the company to compare data across verticals to learn what works best.<\/p>\n Twitter says it will also work directly with businesses to better understand their needs through the creation of a new Merchant Advisory Board, which will consist of \u201cbest-in-class examples\u201d of merchants on Twitter.<\/p>\n The company earlier this year mentioned its plans to expand into e-commerce. At Twitter\u2019s Analyst Day<\/a> presentation in February, where it first announced its Super Follow platform<\/a> for creators, the company also briefly spoke about its e-commerce investments.<\/p>\n \u201cWe\u2019re \u2026 starting to explore ways to better support commerce on Twitter,\u201d Twitter revenue lead Bruce Falck said during the event. \u201cWe know people come to Twitter to interact with brands and discuss their favorite products. In fact, you may have even noticed some businesses already developing creative ways to enable sales on our platform.<\/p>\n \u201cThis demand gives us confidence in the power of combining real-time conversation with an engaged and intentional audience. Imagine easily discovering, and quickly purchasing, a new skincare product or trendy sneaker from a brand you follow with only a few clicks,\u201d Falck added.<\/p>\n Since then, Twitter has tested a new e-commerce feature for tweets<\/a>, which allowed businesses to link out to online product pages \u2014 like those on a Shopify store, for instance.<\/p>\n Twitter tests new e-commerce features for tweets<\/a><\/p>\n<\/blockquote>\n\n Twitter CFO Ned Segal also touted<\/a> the potential to shop on Twitter when speaking to investors at the J.P. Morgan Technology, Media and Communications conference in May, noting that people \u201cdo a lot of research on Twitter before they buy something.\u201d<\/p>\n Twitter\u2019s entry into online shopping comes at a time when major tech companies and social platforms are ramping up their investments in e-commerce. Facebook has made significant moves into e-commerce with shopping features across Facebook, Instagram<\/a> and WhatsApp<\/a>, including with initiatives like online storefronts, integrated checkout<\/a>, product drops<\/a>, video shopping<\/a>\u00a0and more.<\/p>\n Shopify has also partnered with a number of tech platforms, including Facebook<\/a>, TikTok<\/a> and Google<\/a>, to make it easier for consumers to connect with products sold by its merchants.<\/p>\n It\u2019s worth noting that Twitter previously attempted to run a commerce operation and failed. In 2017, the company began to wind down its \u201cBuy\u201d button product<\/a>, which had allowed Twitter users to click to make purchases, and the retailer partnerships associated with that effort due to lack of traction. Clearly, the company believes the time is now right to try again.<\/p>\n\n
\n