{"id":25497,"date":"2021-07-30T04:56:44","date_gmt":"2021-07-30T04:56:44","guid":{"rendered":"https:\/\/rbsitsoftwaresolution.com\/blog\/4-key-areas-saas-startups-must-address-to-scale-infrastructure-for-the-enterprise.html"},"modified":"2021-07-30T04:56:44","modified_gmt":"2021-07-30T04:56:44","slug":"4-key-areas-saas-startups-must-address-to-scale-infrastructure-for-the-enterprise","status":"publish","type":"post","link":"https:\/\/www.rbsitsoftwaresolution.in\/blog\/4-key-areas-saas-startups-must-address-to-scale-infrastructure-for-the-enterprise.html","title":{"rendered":"4 key areas SaaS startups must address to scale infrastructure for the enterprise"},"content":{"rendered":"

Startups and SMBs<\/span> are usually the first to adopt many SaaS products. But as these customers grow in size and complexity \u2014 and as you rope in larger organizations \u2014 scaling your infrastructure for the enterprise becomes critical for success.<\/p>\n

Below are four tips on how to advance your company\u2019s infrastructure to support and grow with your largest customers.<\/p>\n

Address your customers\u2019 security and reliability needs<\/h2>\n

If you\u2019re building SaaS, odds are you\u2019re holding very important customer data. Regardless of what you build, that makes you a threat vector for attacks on your customers. While security is important for all customers, the stakes certainly get higher the larger they grow.<\/p>\n

Given the stakes, it\u2019s paramount to build infrastructure, products and processes that address your customers\u2019 growing security and reliability needs. That includes the ethical and moral obligation you have to make sure your systems and practices meet and exceed any claim you make about security and reliability to your customers.<\/p>\n

Here are security and reliability requirements large customers typically ask for:<\/p>\n

Formal SLAs around uptime:<\/strong> If you\u2019re building SaaS, customers expect it to be available all the time. Large customers using your software for mission-critical applications will expect to see formal SLAs in contracts committing to 99.9% uptime or higher. As you build infrastructure and product layers, you need to be confident in your uptime and be able to measure uptime on a per customer basis so you know if you\u2019re meeting your contractual obligations.<\/p>\n<\/p>\n

Real-time status of your platform:<\/strong> Most larger customers will expect to see your platform\u2019s historical uptime and have real-time visibility into events and incidents as they happen. As you mature and specialize, creating this visibility for customers also drives more collaboration between your customer operations and infrastructure teams. This collaboration is valuable to invest in, as it provides insights into how customers are experiencing a particular degradation in your service and allows for you to communicate back what you found so far and what your ETA is.<\/p>\n

Backups:<\/strong> As your customers grow, be prepared for expectations around backups \u2014 not just in terms of how long it takes to recover the whole application, but also around backup periodicity, location of your backups and data retention (e.g., are you holding on to the data too long?). If you\u2019re building your backup strategy, thinking about future flexibility around backup management will help you stay ahead of these asks.<\/p>\n

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Article source: http:\/\/feedproxy.google.com\/~r\/techcrunchIt\/~3\/nPonDKuLA9Q\/<\/p>","protected":false},"excerpt":{"rendered":"

Startups and SMBs are usually the first to adopt many SaaS products. But as these customers grow in size and complexity \u2014 and as you rope in larger organizations \u2014 <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[19],"tags":[25],"class_list":["post-25497","post","type-post","status-publish","format-standard","hentry","category-enterprise-software","tag-enterprise"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t