Small businesses have traditionally been underserved when it comes to IT \u2014 they are too big and have too many requirements that can\u2019t be met by consumer products, yet are much too small to afford, implement or thoroughly need apps and other IT build for larger enterprises. But when it comes to neobanks, it feels like there is no shortage of options for the SMB market, nor venture funding being invested to help them grow.<\/p>\n
In the latest development, Novo<\/a>, a neobank that has built a service targeting small businesses, has closed a round of $40.7 million, a Series A that it will be using to continue growing its business, and its platform.<\/p>\n The funding is being led by Valar Ventures with Crosslink Capital, Rainfall Ventures, Red Sea Ventures and BoxGroup all participating. The startup is not disclosing valuation, but Novo \u2014 originally founded in New York in 2018 but now based out of Miami \u2014 has racked up 100,000 SMB customers \u2014 which it defines as businesses that make between $25,000 and $100,000 in annualized revenues \u2014 and has seen $1 billion in lifetime transactions, with growth accelerating in the last couple of years.<\/p>\n There are a wide variety of options for small businesses these days when it comes to going for a banking solution. They include staying with traditional banks (which are starting to add an increasing number of services<\/a> and perks to retain small business customers), as well as a variety of fintechs \u2014 other neobanks, like Novo \u2014 that are building banking and related financial tools to cater to startups and other small businesses.<\/p>\n 10x, a UK fintech, raises $187M to build new services for old banks<\/a><\/p>\n<\/blockquote>\n\n Just doing a quick search, some of the others targeting the sector include Rho<\/a>, NorthOne<\/a>, Lili<\/a>, Mercury<\/a>, Brex<\/a>, Hatch<\/a>, Anna<\/a>, Tide<\/a>, Viva Wallet<\/a>, Open<\/a> and many more (and you could argue also players like Amazon, offering other money management and spending tools similar to what neobanks are providing). Some of these are not in the U.S., and some are geared more at startups, or freelancers, but taken together they speak to the opportunity and also the attention that it is getting from the tech industry right now.<\/p>\n As CEO and co-founder Michael Rangel \u2014 who hails from Miami \u2014 described it to me, one of the key differentiators with Novo is that it\u2019s approaching SMB banking from the point of view of running a small business. By this, he means that typically SMBs are already using a lot of other finance software \u2014 on average seven apps per business \u2014 to manage their books, payments and other matters, and so Novo has made it easier by way of a \u201cdrag and drop\u201d dashboard where an SMB can integrate and view activity across all of those apps in one place. There are \u201cdozens\u201d of integrations currently, he said, and more are being added.<\/p>\n This is the first step, he said. The plan is to build more technology so that the activity between different apps can also be monitored, and potentially automated<\/p>\n \u201cWe\u2019re able to see this is your balance and what you should expect,\u201d he said. \u201cThe next frontier is to marry the incoming with outgoing. We\u2019re using the funding to build that, and it\u2019s on the roadmap in the next six months.\u201d<\/p>\n Novo has yet to bring cash advances or other lending products into its platform, although those too are on the roadmap, but it is also listening to its customers and watching what they want to do on the platform \u2014 another reason why it\u2019s clever to make it easy to for those customers to integrate other services into Novo: not only does that solve a pain point for the customer, but it becomes a pretty clear indicator of what customers are doing, and how you could better cater to that.<\/p>\n Listening to the customers is in itself becoming a happy challenge, it seems. Novo launched quietly enough \u2014 between 2018 and the end of 2019, it had picked up only 5,000 accounts. But all that changed during 2020 and the COVID-19 pandemic, which Rangel describes as \u201cjust hockey stick growth. We grew like crazy.\u201d<\/p>\n The reason, he said, is a classic example of why incumbent banks have to catch up with the times. Everyone was locked down at home, and suddenly a lot of people who were either furloughed or laid off were \u201cspinning up businesses,\u201d he said, and that led to many of them needing to open bank accounts. But those who tried to do this with high-street banks were met with a pretty significant barrier: you had to go into the bank in person to authenticate yourself, but either the banks were closed, or people didn\u2019t want to travel to them. That paved the way for Novo (and others) to cater to them.<\/p>\n Its customer numbers shot up to 24,000 in the year.<\/p>\n Which neobanks will rise or fall?<\/a><\/p>\n<\/blockquote>\n\n\n
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