{"id":19300,"date":"2020-06-19T06:53:12","date_gmt":"2020-06-19T06:53:12","guid":{"rendered":"https:\/\/rbsitsoftwaresolution.com\/blog\/intercom-announces-the-promotion-of-karen-peacock-to-ceo.html"},"modified":"2020-06-19T06:53:12","modified_gmt":"2020-06-19T06:53:12","slug":"intercom-announces-the-promotion-of-karen-peacock-to-ceo","status":"publish","type":"post","link":"https:\/\/www.rbsitsoftwaresolution.in\/blog\/intercom-announces-the-promotion-of-karen-peacock-to-ceo.html","title":{"rendered":"Intercom announces the promotion of Karen Peacock to CEO"},"content":{"rendered":"

Three years ago almost to the day, Intercom <\/a> announced that it was bringing former Intuit exec Karen Peacock on board as COO<\/a>. Today, she got promoted to CEO, effective July 1. Current CEO and company co-founder Eoghan McCabe will become Chairman.<\/p>\n

As it turns out, these moves aren\u2019t a coincidence. McCabe had been actively thinking about a succession plan when he hired Peacock. \u201cWhen I first started talking to Eoghan three years ago, he shared with me that his vision was to hire someone as COO, who could then become the CEO at the right time and he could transition into the chairman role,\u201d Peacock told TechCrunch <\/a>.<\/p>\n

She said while the idea was always there, they didn\u2019t feel the need to rush the process. \u201cWe were just looking for whatever the right time was, and it wasn\u2019t something we were expected to do in the first year or two. And now is really the right time to transition with all of the momentum that we\u2019re seeing in the market,\u201d she said.<\/p>\n

She said as McCabe makes the transition away from running the company he helped found, he will still be around, and they will continue working together on things like product and marketing strategy, but Peacock brings a pedigree of her own to the new role.<\/p>\n

Not only has she been in charge of commercial aspects of the Intercom <\/a> business for the past three years, prior to that she was SVP at Intuit where she ran small business products that included QuickBooks, and grew it from a $500 million business to a hefty $2.5 billion during her tenure.<\/p>\n

McCabe says that experience was one of the reasons he spent six months trying to convince Peacock to become COO at Intercom in 2017. \u201cIt\u2019s really hard to find a leader that\u2019s as well rounded, and as unique as Karen is. You know she doesn\u2019t actually fit your typical very experienced operator,\u201d he said. He points to her deep product background, calling her a \u201cproduct nerd,\u201d and her undergraduate degree in applied mathematics from Harvard as examples.<\/p>\n

In spite of the pandemic, she\u2019s taking over a company that\u2019s still managing to grow. The company\u2019s business messenger products, which enable companies to chat with customers online, have become increasingly important during the pandemic with many brick-and-mortar businesses shut down and the majority of business is being conducted digitally.<\/p>\n

\u201cOur overall revenue is $150 million in annual recurring revenue, and a supporting data point to what we were just talking about is that our new business to up market customers through our sales teams has doubled year over year. So we\u2019re really seeing some quite nice acceleration there,\u201d she said.<\/p>\n

Peacock says she wants to continue building the company and using her role to build a diverse and inclusive culture. \u201cI believe that [diversity and inclusion] is not one person\u2019s job, it\u2019s all of our jobs, but we have one person who\u2019s the center post of that (a head of DI). And then we work with outside consulting firms as well to just try and stay in a place where we understand all of what\u2019s possible and what we can do in the world.\u201d<\/p>\n

She adds, \u201cI will say that we need to make more progress on diversity and inclusion. I wouldn\u2019t step back and pat ourselves on the back and say we\u2019ve done this perfectly. There\u2019s a lot more that we need to do, and it\u2019s one of the things that I\u2019m very excited to tackle as CEO.\u201d<\/p>\n

According to a February Wall Street Journal article<\/a>, less than 6% of women hold CEO jobs in the U.S. Peacock certainly sees this and wants to continue to mentor women as she takes over at Intercom. \u201cIt is something that I\u2019m very passionate about. I do speak to various different groups of up and coming women leaders, and I mentor a group of women outside of Intercom,\u201d she said. She also sits on the board at Dropbox with other women leaders like Condoleezza Rice and Meg Whitman.<\/p>\n

Peacock says that taking over during a pandemic makes it interesting, and instead of visiting the company\u2019s offices, she\u2019ll be doing a lot of video conferences. But neither is she coming in cold to the company having to ramp up on the business side of things, while getting to know everyone.<\/p>\n

\u201cI feel very fortunate to have been with Intercom for three years, and so I know all the people and they all know me. And so I think it\u2019s a lot easier to do that virtually than if you\u2019re meeting people for the very first time. Similarly, I also know the business very well, and so it\u2019s not like I\u2019m trying to both ramp up on the business and deal with a pandemic,\u201d she said.<\/p>\n

\n

Intercom lands former Intuit exec Karen Peacock as its new COO<\/a><\/p>\n<\/blockquote>\n

\n

Article source: http:\/\/feedproxy.google.com\/~r\/techcrunchIt\/~3\/b5XxPMT-ULQ\/<\/p>","protected":false},"excerpt":{"rendered":"

Three years ago almost to the day, Intercom announced that it was bringing former Intuit exec Karen Peacock on board as COO. Today, she got promoted to CEO, effective July <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[19],"tags":[25],"class_list":["post-19300","post","type-post","status-publish","format-standard","hentry","category-enterprise-software","tag-enterprise"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t