{"id":18614,"date":"2020-05-13T02:13:02","date_gmt":"2020-05-13T02:13:02","guid":{"rendered":"https:\/\/rbsitsoftwaresolution.com\/blog\/atlassian-acquires-halp-to-bring-slack-integration-to-the-forefront.html"},"modified":"2020-05-13T02:13:02","modified_gmt":"2020-05-13T02:13:02","slug":"atlassian-acquires-halp-to-bring-slack-integration-to-the-forefront","status":"publish","type":"post","link":"https:\/\/www.rbsitsoftwaresolution.in\/blog\/atlassian-acquires-halp-to-bring-slack-integration-to-the-forefront.html","title":{"rendered":"Atlassian acquires Halp to bring Slack integration to the forefront"},"content":{"rendered":"

Atlassian<\/a> announced today that it was acquiring Halp<\/a>, an early-stage startup that enables companies to build integrated help desk ticketing and automated answers inside Slack. The companies did not disclose the purchase price.<\/p>\n

It was a big day for Halp, <\/a> which also announced its second product today, called Halp Answers. The new tool will work hand in glove with its previous entry Halp Tickets, which lets Slack users easily create a Help Desk ticket without leaving the tool.<\/p>\n

\u201cHalp Answers enables your teams to leverage the knowledge that already exists within your company to automatically answer tickets right in Slack <\/a>. That knowledge can be pulled in from Slack messages, Confluence articles or any piece of knowledge in your organization,\u201d the company wrote in a blog post<\/a> announcing the deal.<\/p>\n

Note that integration with Confluence, which is an Atlassian <\/a> tool. The company also sees it integrating with Jira support for other enterprise communications tools down the road. \u201cExisting Halp users can look forward to deeper (and new) integrations with Jira and Confluence. We\u2019re committed to supporting Microsoft Teams customers as well,\u201d Atlassian wrote in a blog post<\/a>.<\/p>\n

Halp is selling early, having just launched last year. The company had raised a $2 million seed round in April 2019 on a $9.5 million post valuation, according to PitchBook data<\/a>. The startup sees an opportunity with Atlassian that it apparently didn\u2019t think it could achieve alone.<\/p>\n

\u201cWe\u2019ll be able to harness the vast resources at Atlassian to continue with our mission to make Halp the best tool for any team collaborating on requests with other teams. Our team will grow and be able to focus on making the core experience of Halp even more powerful. We\u2019ll also develop a deeper integration with the Atlassian suite \u2014 improving our existing Jira and Confluence integrations and discovering the possibilities of Halp generating alerts in Opsgenie, cards in Trello, and much more,\u201d the company wrote.<\/p>\n

Halp\u2019s founders promise that it won\u2019t be abandoning its existing customers as it joins the larger organization. As a matter of fact, Halp is bringing with them a slew of big-name customers, including Adobe, VMware, GitHub and Slack.<\/p>\n

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Atlassian brings new automation tools to Jira Cloud<\/a><\/p>\n<\/blockquote>\n

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Article source: http:\/\/feedproxy.google.com\/~r\/techcrunchIt\/~3\/i9eYqa6yNJc\/<\/p>","protected":false},"excerpt":{"rendered":"

Atlassian announced today that it was acquiring Halp, an early-stage startup that enables companies to build integrated help desk ticketing and automated answers inside Slack. The companies did not disclose <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[19],"tags":[25],"class_list":["post-18614","post","type-post","status-publish","format-standard","hentry","category-enterprise-software","tag-enterprise"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t