{"id":14034,"date":"2019-01-24T17:51:23","date_gmt":"2019-01-24T17:51:23","guid":{"rendered":"https:\/\/rsoftsolution.com\/blog\/whatsapp-business-app-adds-customer-service-features-to-its-desktop-and-web-apps.html"},"modified":"2019-01-24T17:51:23","modified_gmt":"2019-01-24T17:51:23","slug":"whatsapp-business-app-adds-customer-service-features-to-its-desktop-and-web-apps","status":"publish","type":"post","link":"https:\/\/www.rbsitsoftwaresolution.in\/blog\/whatsapp-business-app-adds-customer-service-features-to-its-desktop-and-web-apps.html","title":{"rendered":"WhatsApp Business app adds customer service features to its desktop and web apps"},"content":{"rendered":"

A year ago, Facebook-owned WhatsApp officially introduced<\/a> its standalone app aimed at small business customers. Today, the WhatsApp Business app has grown to reach 5 million business customers, the company says. And now it\u2019s making the app easier to use on the desktop and the web by porting over several of the most popular features that were previously available only on mobile.<\/p>\n

These include tools to organize and filter chats, as well as to quickly reply to customer inquiries.<\/p>\n

Quick Replies, as the latter feature is called, lets businesses respond to common questions from customers with pre-written replies. It\u2019s similar to a feature Facebook introduced several years ago<\/a>, then called \u201cSaved Replies,\u201d that allowed business owners with Facebook Pages to respond to customers with canned messages.<\/p>\n

On WhatsApp Business, you can trigger the quick replies by pressing the \u201c\/\u201d button on your keyboard.<\/p>\n

The feature joins several other customer service features, like automated greeting messages that are triggered when the customer pings the business account, or \u201caway\u201d messages that can be scheduled for those times when you\u2019re not able to immediately answer new inquiries.<\/p>\n

\"\"The other two features now rolling out to web and desktop users are labels and chat list filters.<\/p>\n

The former lets you organize contacts using labels, and the latter lets you filter chat lists by categories, like unread messages, groups or broadcast lists. Like Quick Replies, these were previously available on mobile.<\/p>\n

The idea, the company explains, is to make it easier on business owners who are working from their computer \u2014 sending invoices, scheduling appointments and responding to customer inquiries. They shouldn\u2019t have to turn to their phone to use these sorts of basic customer service features.<\/p>\n

The new web and desktop features are rolling out today, says WhatsApp.<\/p>\n

Article source: http:\/\/feedproxy.google.com\/~r\/techcrunch\/social\/~3\/byAZUCj2kE8\/<\/p>","protected":false},"excerpt":{"rendered":"

A year ago, Facebook-owned WhatsApp officially introduced its standalone app aimed at small business customers. Today, the WhatsApp Business app has grown to reach 5 million business customers, the company <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[3],"tags":[10,7,14,15,6,12,11],"class_list":["post-14034","post","type-post","status-publish","format-standard","hentry","category-latest-update","tag-computer-news","tag-downloads","tag-microsoft-download-news","tag-networking-updates","tag-technology-update","tag-wordpress-plugin-download","tag-wordpress-theme-download"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t