{"id":13962,"date":"2019-01-17T00:42:35","date_gmt":"2019-01-17T00:42:35","guid":{"rendered":"https:\/\/rsoftsolution.com\/blog\/facebook-urged-to-give-users-greater-control-over-what-they-see.html"},"modified":"2019-01-17T00:42:35","modified_gmt":"2019-01-17T00:42:35","slug":"facebook-urged-to-give-users-greater-control-over-what-they-see","status":"publish","type":"post","link":"https:\/\/www.rbsitsoftwaresolution.in\/blog\/facebook-urged-to-give-users-greater-control-over-what-they-see.html","title":{"rendered":"Facebook urged to give users greater control over what they see"},"content":{"rendered":"

Academics at the universities of Oxford and Stanford think Facebook <\/a> should give users greater transparency and control over the content they see on its platform.<\/p>\n

They also believe the social networking giant should radically reform its governance structures and processes to throw more light on content decisions, including by looping in more external experts to steer policy.<\/p>\n

Such changes are needed to\u00a0address widespread concerns about Facebook\u2019s impact on democracy and on free speech, they argue in a\u00a0report<\/a>\u00a0published today, which includes a series of recommendations for reforming Facebook (entitled:\u00a0Glasnost! Nine Ways Facebook Can Make Itself a Better Forum for Free Speech and Democracy<\/i>.)<\/p>\n

\u201cThere is a great deal that a platform like Facebook can do right now to address widespread public concerns, and to do more to honour its public interest responsibilities as well as international human rights norms,\u201d writes lead author\u00a0Timothy<\/span>\u00a0Garton<\/span>\u00a0Ash.<\/p>\n

\u201cExecutive decisions made by Facebook have major political, social, and cultural consequences around the world. A single small change to the News Feed algorithm, or to content policy, can have an impact that is both faster and wider than that of any single piece of national (or even EU-wide) legislation.\u201d<\/p>\n

Here\u2019s a rundown of the report\u2019s nine recommendations:<\/p>\n

    \n
  1. Tighten Community Standards wording on hate speech<\/strong> \u2014 the academics argue that Facebook\u2019s current wording on key areas is \u201coverbroad, leading to erratic, inconsistent and often context-insensitive takedowns;\u201d and also generating \u201ca high proportion of contested cases.\u201d Clear and tighter wording could make consistent implementation easier, they believe.<\/li>\n
  2. Hire more and contextually expert content reviewers<\/strong> \u2014 \u201cthe issue is quality as well as quantity,\u201d the report points out, pressing Facebook to hire more human content reviewers plus a layer of senior reviewers with \u201crelevant cultural and political expertise;\u201d and also to engage more with trusted external sources such as NGOs. \u201cIt remains clear that AI will not resolve the issues with the deeply context-dependent judgements that need to be made in determining when, for example, hate speech becomes dangerous speech,\u201d they write.<\/li>\n
  3. Increase \u201cdecisional transparency\u201d\u00a0<\/strong>\u2014 Facebook still does not offer adequate transparency around content moderation policies and practices, they suggest, arguing it needs to publish more detail on its procedures, including specifically calling for the company to \u201cpost and widely publicize case studies\u201d to provide users with more guidance and to provide potential grounds for appeals.<\/li>\n
  4. Expand and improve the appeals process\u00a0<\/strong>\u2014 also on appeals, the report recommends Facebook gives reviewers much more context around disputed pieces of content, and also provide appeals statistics data to analysts and users. \u201cUnder the current regime, the initial internal reviewer has very limited information about the individual who posted a piece of content, despite the importance of context for adjudicating appeals,\u201d they write. \u201cA Holocaust image has a very different significance when posted by a Holocaust survivor or by a Neo-Nazi.\u201d They also suggest Facebook should work on developing \u201ca more functional and usable for the average user\u201d appeals due process, in dialogue with users \u2014 such as with the help of a content policy advisory group.<\/li>\n
  5. Provide meaningful News Feed controls for users <\/strong>\u2014 the report suggests Facebook users should have more meaningful controls over what they see in the News Feed, with the authors dubbing current controls as \u201caltogether inadequate,\u201d and advocating for far more. Such as the ability to switch off the algorithmic feed entirely (without the chronological view being defaulted back to algorithm when the user reloads, as is the case now for anyone who switches away from the AI-controlled view). The report also suggests adding a News Feed analytics feature, to give users a breakdown of sources they\u2019re seeing and how that compares with control groups of other users. Facebook could also offer a button to let users adopt a different perspective by exposing them to content they don\u2019t usually see, they suggest.<\/li>\n
  6. Expand context and fact-checking facilities\u00a0<\/strong>\u2014 the report pushes for \u201csignificant\u201d resources to be ploughed into identifying \u201cthe best, most authoritative, and trusted sources\u201d of contextual information for each country, region and culture \u2014 to help feed Facebook\u2019s existing (but still inadequate and not universally distributed) fact-checking efforts.<\/li>\n
  7. Establish regular auditing mechanisms\u00a0<\/strong>\u2014 there have been some civil rights audits of Facebook\u2019s processes (such as this one<\/a>, which suggested Facebook formalizes a human rights strategy), but the report urges the company to open itself up to more of these, suggesting the model of meaningful audits should be replicated and extended to other areas of public concern, including privacy, algorithmic fairness and bias, diversity and more.<\/li>\n
  8. Create an external content policy advisory group\u00a0<\/strong>\u2014 key content stakeholders from civil society, academia and journalism should be enlisted by Facebook for an expert policy advisory group to provide ongoing feedback on its content standards and implementation; as well as also to review its appeals record. \u201cCreating a body that has credibility with the extraordinarily wide geographical, cultural, and political range of Facebook users would be a major challenge, but a carefully chosen, formalized, expert advisory group would be a first step,\u201d they write, noting that Facebook has begun moving in this direction but adding: \u201cThese efforts should be formalized and expanded in a transparent manner.\u201d<\/li>\n
  9. Establish an external appeals body <\/strong>\u2014 the report also urges \u201cindependent, external\u201d ultimate control of Facebook\u2019s content policy, via an appeals body that sits outside the mothership and includes representation from civil society and digital rights advocacy groups. The authors note Facebook is already flirting with this idea, citing comments made by Mark Zuckerberg last November, but also warn this needs to be done properly if power is to be \u201cmeaningfully\u201d devolved. \u201cFacebook should strive to make this appeals body as transparent as possible\u2026 and allow it to influence broad areas of content policy\u2026 not just rule on specific content takedowns,\u201d they warn.<\/li>\n<\/ol>\n

    In conclusion, the report notes that the content issues it\u2019s focused on are not only attached to Facebook\u2019s business but apply widely across various internet platforms \u2014 hence growing interest in some form of \u201cindustry-wide self-regulatory body.\u201d Though it suggests that achieving that kind of overarching regulation will be \u201ca long and complex task.\u201d<\/p>\n

    In the meanwhile, the academics remain convinced there is \u201ca great deal that a platform like Facebook can do right now to address widespread public concerns, and to do more to honour its public interest responsibilities, as well as international human rights norms\u201d \u2014 with the company front and center of the frame given its massive size (2.2 billion+ active users).<\/p>\n

    \u201cWe recognize that Facebook employees are making difficult, complex, contextual judgements every day, balancing competing interests, and not all those decisions will benefit from full transparency. But all would be better for more regular, active interchange with the worlds of academic research, investigative journalism, and civil society advocacy,\u201d they add.<\/p>\n

    We\u2019ve reached out to Facebook for comment on their recommendations.<\/p>\n

    The report was prepared by the Free Speech Debate project of the Dahrendorf Programme for the Study of Freedom, St. Antony\u2019s College, Oxford, in partnership with the Reuters Institute for the Study of Journalism, University of Oxford, the Project on Democracy and the Internet, Stanford University <\/a> and the Hoover Institution, Stanford University.<\/p>\n

    Last year we offered a few of our own\u00a0ideas for fixing Facebook<\/a>\u00a0\u2014 including suggesting the company hire orders of magnitude more expert content reviewers, as well as providing greater transparency into key decisions and processes.<\/p>\n

    Article source: http:\/\/feedproxy.google.com\/~r\/techcrunch\/social\/~3\/gM_RvLoJb6Y\/<\/p>","protected":false},"excerpt":{"rendered":"

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