{"id":1315,"date":"2016-11-01T18:55:05","date_gmt":"2016-11-01T18:55:05","guid":{"rendered":"http:\/\/www.rsoftsolution.com\/blog\/twitter-unveils-new-options-for-customer-service.html"},"modified":"2016-11-01T18:55:05","modified_gmt":"2016-11-01T18:55:05","slug":"twitter-unveils-new-options-for-customer-service","status":"publish","type":"post","link":"https:\/\/www.rbsitsoftwaresolution.in\/blog\/twitter-unveils-new-options-for-customer-service.html","title":{"rendered":"Twitter unveils new options for customer service"},"content":{"rendered":"


\n<\/p>\n

Twitter has been expanding the customer service side of its product, with\u00a0recent additions including a Customer Service settings page<\/a> for businesses.<\/p>\n

Today it\u2019s adding a couple more features \u2014 namely, an automated welcome message that shows up whenever a customer starts a Direct Message conversation with a business\u2019 account, and \u201cquick replies\u201d that ask the customer to get more specific about their request before the conversation starts.<\/p>\n

For example, I opened a DM window with the Evernote customer service account<\/a>, and before I even sent anything, I was greeted with a \u201cHi there!\u201d and asked to specify\u00a0whether I was checking on the status of an existing ticket, asking for technical help or submitting a feature request.<\/p>\n

This\u00a0should all feel pretty familiar from other websites and customer service interactions, but it\u00a0could help businesses collect customer information and route requests properly, which in turn could make\u00a0them\u00a0more efficient at\u00a0providing support on Twitter.<\/p>\n

\"Evernote<\/a><\/p>\n

In a company blog post<\/a>, Twitter Product Manager Ian Cairns said:<\/p>\n

\n

When quick replies and welcome messages are used together, businesses can reduce wait times and educate people on the best ways to interact with them. For example, they can enable faster resolutions by helping customers more easily provide information to solve problems before an agent sees the first message, or they can simplify automated services and transactional flows that were difficult in the past.<\/p>\n<\/blockquote>\n

Besides Evernote, brands that are already using welcome message and quick replies include Pizza Hut, Airbnb and Spotify. Twitter says businesses can also\u00a0access these new features through third-party software like Lithium and Sprout Social.<\/p>\n

<\/p>\n

Article source: http:\/\/feedproxy.google.com\/~r\/techcrunch\/social\/~3\/jm7CyANEq4E\/<\/p>","protected":false},"excerpt":{"rendered":"

Twitter has been expanding the customer service side of its product, with\u00a0recent additions including a Customer Service settings page for businesses. Today it\u2019s adding a couple more features \u2014 namely, <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[3],"tags":[10,7,14,15,6,12,11],"class_list":["post-1315","post","type-post","status-publish","format-standard","hentry","category-latest-update","tag-computer-news","tag-downloads","tag-microsoft-download-news","tag-networking-updates","tag-technology-update","tag-wordpress-plugin-download","tag-wordpress-theme-download"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t