Tag: Enterprise

Despite a recent history of uneven cash flow and moderate growth, SaaS customer experience management platform Sprinklr has filed to go public. In today’s edition of The Exchange, Alex Wilhelm

Artificial intelligence is becoming an increasingly common part of how customer service works — a trend that was accelerated in this past year as so many other services went virtual

Hyro, formerly Airbud, is today announcing the close of a $10.5 million Series A financing round led by Spero Ventures, with participation from Twilio and Mindset Ventures. Existing investors Hanaco

At its (virtual) Build conference today, Microsoft launched a number of new features, tools and services for developers who want to integrate their services with Teams, the company’s Slack competitor.

With more people than ever before going online to pay for things and pay each other, startups that are building the infrastructure that enables these actions continue to get a

APIs make the world go round in tech, but that also makes them a very key target for bad actors: As doorways into huge data troves and services, malicious hackers

Uptycs, a Boston-area startup that uses data to help understand and prevent security attacks, announced a $50 million Series C today, 11 months after announcing a $30 million Series B.

Most marketers today know how to send targeted communications to customers, and there are many tools to help, but when it comes to sending personalized in-house messages, there aren’t nearly

mmhmm, the communications platform developed by Phil Libin and the All Turtles team, is getting a variety of new features. According to Libin, there are parts of video communication today

The notion of digital transformation evolved from a buzzword joke to a critical and accelerating fact during the COVID-19 pandemic. The changes wrought by a global shift to remote work

Breinify is a startup working to apply data science to personalization, and do it in a way that makes it accessible to nontechnical marketing employees to build more meaningful customer

Box executives have been dealing with activist investor Starboard Value over the last year, along with fighting through the pandemic like the rest of us. Today the company reported earnings

We don’t hear as much these days about “Zoom fatigue” as we did in the first months after the COVID-19 pandemic kicked off last year, but what’s less clear is

Databricks launched its fifth open-source project today, a new tool called Delta Sharing designed to be a vendor-neutral way to share data with any cloud infrastructure or SaaS product, so

Expensify may be the most ambitious software company ever to mostly abandon the Bay Area as the center of its operations. The startup’s history is tied to places representative of